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The gap How it works Who it’s for Pilot Pricing FAQ Book a call

See the gap. Close it.

Incoming callCRM and call center on your phone

You know why a client left, how many clients you’re losing and who on your team closes the sale.

Book a call A 14-day pilot on your company’s data
How you lose clients Answer

This client will call again. Just not you.

Between the phone call and the sale there’s a gap.

You pay for ads and other marketing, the phone rings, and then nobody knows what happened to the client. That’s how case after case falls into the gap:

  • “I don’t know if we call back on time.”

    late

    The inquiry comes in on Saturday, we call back on Tuesday, and the client has already booked elsewhere.

  • “Inquiries get lost and I find out too late.”

    waiting

    A promised call, an offer by Friday: nobody keeps track until the client calls to complain.

  • “I don’t have time to listen to calls.”

    unheard

    An hour of recordings per person per week means 5 hours of listening every week with a team of 5.

  • “I don’t know why some people sell and others don’t.”

    no cause

    You see the results at the end of the month. You never see the causes.

  • “Nothing changes after training.”

    in notes

    Meeting takeaways stay in the notes, few people ever act on them, and nobody checks whether they worked.

  • “We have several systems and we retype everything.”

    scattered

    The phone in one place, clients in another, tasks in a notebook.

None of these cases has an owner or a deadline. That’s why they’re lost.

Close it.

PureScope gathers every inquiry in one queue, tells you who to call next, and saves what was agreed and the deadline after the call. Follow one case from the phone call to the outcome.

Before you answer, you know who’s calling.

Marta Wzorcowa, a regular client. The screen shows what you promised her: an offer with the deposit in two installments, by Friday.

The whole case on one screen.

Where the inquiry came from, who’s handling it, which camper is in the offer and what has happened so far. No digging through notebooks.

After the call, the note writes itself.

AI writes down what the client wants, what you agreed and what worries them. The May holiday offer goes to your tasks. You just approve it.

One queue. You know who to call now.

A new inquiry from Anna Przykładowa has a timer: call within 3 minutes. Promised calls and offers wait in line.

Set the template once. After that, messages send themselves.

A text after a missed call, the pick-up time the day before departure, a reminder for the account manager after 3 days without a decision.

Call scoring with a quote, not a hunch.

2 of 3 points from your good-call checklist, each with a quote and its place in the recording. A basis for a conversation with your employee, not a verdict.

You know why clients walk away.

6 people dropped out this week, 3 of them because of the price. Tap a number to see the cases behind it.

PureScope app, “Incoming call” screen: Marta Wzorcowa and what she was promised PureScope app, client card: case stage, promises, offer and call history PureScope app, “After the call” screen: an AI note with agreements and tasks to approve PureScope app, “Your queue” screen: inquiries and promised calls in order PureScope app, “Automatic steps” screen: messages sent from templates PureScope app, “How the call went” screen: good-call checklist points with quotes PureScope app, “This week” screen: reasons for dropping out and promised calls made on time

App screens with sample data. The interface shown is in Polish.

Every case has an owner, a deadline and an outcome.

  1. No client slips away.

    Every inquiry has an owner and a deadline. Your queue, the “call within 5 min” timer, promised calls and Automatic steps make sure nothing goes unanswered.

    • closedI don’t know if we call back on time
    • closedInquiries get lost and I find out too late
    • closedSeveral systems and retyping

  2. Numbers you can trust.

    You know who on your team closes the sale and why. Every number opens the list of cases behind it, and every call score comes with a quote from the recording.

    • closedI don’t have time to listen to calls
    • closedI don’t know why some people sell and others don’t

  3. You know what to change.

    Why clients walk away and what to fix starting tomorrow. Takeaways are ready for your meeting, and you measure the effect of each change before and after.

    • closedNothing changes after training

The whole journey from phone call to sale. In one tool.

A CRM alone and call scoring alone are cheap, and there are plenty of them. What you rarely find is both in one tool - whatever the size of the company.

Usually eight tools. Here, one app.

Every separate tool means another login and other data. In PureScope everything is in one place: a full CRM and call center on your phone.

Areas of phone sales: the usual separate tool and what PureScope does
AreaUsually a separate toolIn PureScope
Sales CRM CRM software full CRM: contacts, cases, tasks, the whole client lifecycle
Telephony and call center virtual PBX calls on your phone, with a telecom partner
Fast response to new inquiries callback widget first-contact deadline with an alert
Text messages to clients SMS gateway ready-made SMS templates
Running the sale scripts in documents, sequencing tools next move, playbook and script
Call scoring call quality tool scorecard with a quote from the recording
Reports and results spreadsheets and BI tools results and reasons for dropping out; click a number to see the cases
Improvement plan a spreadsheet and a to-do list from the meeting action, before-and-after measurement, meeting agenda
Total 8 tools, each with its own login and data 1 app for phone and computer

20 features in three groups

Sealing leaks · Improving · Full CRM on your phone Show allCollapse list

Sealing leaks: nothing gets lost 6 features

  1. First-contact deadline - e.g. 30 minutes to call back and a visible reminder before time runs out.
  2. Next move - one list: who to call, what to do, by when, sorted by deadline or case value.
  3. Contact attempt series - e.g. 3 attempts at set intervals, then a text and closing with a reason.
  4. Closed cases come back - “I’ll call in a week” and “I need to think about it” return to the queue with a deadline.
  5. Inquiry assignment - in turn or by team workload.
  6. Template text messages - confirmation, reminder, “we couldn’t reach you”, switched on with one button.

Improving: better every week 6 features

  1. Reasons for dropping out - a weekly summary with names, e.g. “3 people dropped out because of the deposit”.
  2. Takeaway and action - reasons for dropping out become an action with a person, a deadline and a measure, at most 3 at a time.
  3. Before-and-after measurement - after the deadline the system compares results and suggests a decision: it works, no change, worse, not enough data.
  4. Meeting prep - cases sorted by losses in PLN, with actions accounted for.
  5. Call scorecard - scoring on several criteria, with a quote and playback of the part of the recording where it was said.
  6. Report on a set day - a summary of the week by notification or email.

Full CRM on your phone 8 features

  1. Clients, cases and tasks - the whole client lifecycle in one place: history, stages, tasks with deadlines.
  2. Results - the week’s numbers, a funnel showing where you lose clients, results by person and source; click a number to see the cases.
  3. One-tap calling - from the client card, the queue and tasks.
  4. Playbook and script - at every stage you know what to do and what to say.
  5. Industry templates - ready-made stages, reasons for dropping out, text messages and a playbook for your industry; work from day one.
  6. Inquiry source - where the client came from: phone, form, referral, portal.
  7. Clean data - duplicates, the same number written differently, a history of changes in each case.
  8. App for phone and computer - push notifications, team roles, data import and export.

How it differs from typical solutions

A comparison with about 40 tools: CRM, telephony, call analytics, the Polish market. The table shows differences only; PureScope has the CRM basics like any good CRM.

PureScope compared with typical solutions
AreaTypical solutionsIn PureScope
Response time to inquiries not measured in popular CRMs; built in only in a few, more expensive tools a deadline, measurement and alert for every inquiry
Sealing leaks as a process pieced together yourself from automations, sequences and add-ons a ready process from day one: deadline, attempts, text, closing with a reason, return
Improvement plan AI points to causes of losses, usually on higher plans, with no actions or measured effect an action with a person and a deadline, before-and-after measurement, a decision
Call scoring not built into popular CRMs; separate tools or add-ons scorecard with quotes as standard
Text messages through add-ons or on more expensive plans standard, from ready-made templates
Implementation paid or from scratch a ready industry template with a starter kit and optional extra support
Phone an app as an add-on to the desktop your main workplace
Call center a separate tool, connected by integration in the app, with a tool from a Polish telephone operator

CRM market review, October 2026

For the whole team, not just the boss.

“How much am I losing and what do I do about it?”

You know how many clients you’re losing, why, and who on your team closes the sale. You don’t have to listen to calls to see it. We test this in a 14-day pilot on your data.

PureScope app on the owner’s phone: “This week” screen with reasons for dropping out

“How do I hold my team accountable without listening to hours of recordings?”

Numbers open the list of cases, every call score has a quote, and takeaways are ready for your meeting. You decide what to change.

PureScope in a browser, manager’s dashboard: the team today, this week and call scoring

“What should I do now?”

One queue: who to call and when. Before you answer, you know who’s calling. After the call, the note and the deadline save themselves.

PureScope in a browser, a working day: queue, client card and post-call note

Telephony and CRM in one rollout.

Numbers, the PBX and the calling app come from our partner, Solvego. We want to roll them out together with PureScope, so your company doesn’t have to connect two systems on its own. We’ll settle the details in a call.

This is what the pilot tests.

14 days, one team, one main metric and your company’s data. At the end we compare the result with the period before the pilot.

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  1. Before the start

    We pick one team and one main metric, for example the share of inquiries with a first contact attempt within 5 minutes.

  2. Days 1-14

    Your team works in PureScope on your company’s data: queue, post-call notes, Automatic steps.

  3. Day 14

    We compare the result with the period before the pilot. We’ll show a “no change” result too, because that’s a result as well.

From consultation to PureScope in your company.

  1. Consultation

    A free meeting. We discuss your company’s needs, audit your current solutions and point to the PureScope plan that suits you best.

  2. Pilot

    We come to your office. Day one of the pilot is implementation: we launch PureScope and train your staff. The remaining days belong to your team.

  3. Results

    We go through the pilot numbers: what changed, what didn’t and why. No embellishment, because this is what you base your decision on.

  4. PureScope in your company for good

    After the pilot we decide on the plan and sign a contract for access to PureScope. From then on, the whole journey from phone call to sale is in one tool.

  • Audit of your current solutions

    Before you change anything, see where you stand. We review your company’s tools and the client’s journey from phone call to sale. We show you where cases get lost and what’s duplicated. The audit is available to any interested company.

  • Extra training days

    A new team member doesn’t have to start from zero. At every stage we offer extra training days for companies using PureScope, for example when more employees need training.

Book a call We’ll agree on which metric to test in your company.

Three plans, priced per seat.

Monthly prices, excluding VAT. Cheaper with annual billing.

  1. Start

    99 PLN / seat

    119 PLN with monthly billing

    • CRM, funnel and tasks Clients, cases and tasks with deadlines in one place. The funnel shows where cases get stuck.
    • “Next move” queue Everyone sees one list: who to call, what to do and by when. The most urgent cases are always at the top.
    • Response guarantee Every new inquiry has a time limit for first contact, e.g. 5 minutes. If nobody makes it in time, a second person and the manager get notified, and the client gets a text saying you’ll call back.
    • Basic reports Inquiries, response time, appointments and overdue tasks. Click a number to see the cases behind it.

  2. Growth

    179 PLN / seat

    219 PLN with monthly billing

    Everything in Start, plus:

    • AI notes after calls AI writes down what was agreed and the next step with a deadline. Your employee just approves or corrects it.
    • Quality scorecard with proof Every call scored against your criteria, with a quote and its place in the recording. You check a score in seconds, without listening to the whole call.
    • Report-to-call consistency AI compares the employee’s entry with what was said on the call. A “no answer” entry on a 3-minute call goes to the manager for review.
    • Promise log Every “I’ll call back on Thursday” or “I’ll send an offer” becomes a task with a deadline. The manager sees a broken promise right away.
    • Team comparison Everyone’s results side by side, from response time to sales. You see who closes deals and who loses clients, and at which stage.

    Founding price: 149 PLN for the first 10 companies, guaranteed for 12 months.

  3. Performance soon

    279 PLN / seat

    329 PLN with monthly billing

    Everything in Growth, plus:

    • Difficulty-adjusted scoring One score per person, built from process, call quality and sales. It accounts for the client source and case type, so harder inquiries don’t drag the score down.
    • Insights from calls AI gathers the reasons for dropping out from all calls and shows which ones grow week over week. Every insight comes with quotes from calls.
    • Meeting agent It builds the meeting agenda on its own, ordered by losses in PLN. Decisions become tasks, and at the next meeting you can see whether they worked.
    • AI calibration The manager scores a sample of calls, and the system checks whether AI scores them the same way. A criterion where AI is wrong too often doesn’t count toward the score.
  • Free consultation We talk about what happens to a client today after the first call. You come away knowing which plan fits and what a pilot would cost.
  • 1-day implementation free on every plan On the first day of the pilot, we set up PureScope at your company and train your team. You don’t pay separately for that day.
  • AI minutes cap with a cost alert Call summaries are billed separately, at actual usage and with no markup. A monthly cap with an alert makes sure the cost never catches you by surprise.
  • Owner account included The owner account, with access to results and all cases, doesn’t count as a paid seat.
  • Telephony billed separately Numbers, minutes and the calling app come from our partner Solvego, at its own rates. The plan price covers the CRM and the features listed.
Book a call You start with a free consultation.

Prices per seat per month, excluding VAT. The Performance plan is in preparation, price planned. As of October 30, 2026.

Questions before the call.

The most common questions from owners, sales directors and team managers.

Is it for me?

Who is PureScope for?

For companies and teams where sales or customer service starts with a phone call or an inquiry, whatever their size or industry. A client asks about dates, price or availability, and the decision comes after a few calls. If you’ve ever caught yourself thinking “someone was supposed to call them back”, you’re in the right place.

We keep everything in a spreadsheet and in our heads. Why change that?

A spreadsheet remembers everything you type into it. But it won’t tell you that someone has been waiting 40 minutes for a callback, or that the offer you sent on Friday is still unanswered. You don’t have to start from zero: you can import your current spreadsheet into PureScope.

Won’t this be yet another program nobody fills in?

That’s exactly what we wanted to avoid. Employees don’t fill in forms for the sake of it. They see one list: who, what and by when. We only require the fields without which a case can’t move forward.

Is PureScope a CRM?

Yes, a full-fledged CRM. You’ll find clients, tasks with deadlines and the whole client history in it, from the first inquiry to closing the case. PureScope also makes sure the process doesn’t leak anywhere. Every new inquiry has a first-contact deadline, no case is left without a next step, and every drop-out has a recorded reason. So you see not only what happened, but also where the sale is slipping away.

Day to day

What happens when nobody manages to call back?

Every inquiry has a first-contact deadline, for example 15 minutes. Before that time runs out, the phone reminds the right person. That matters, because a client who’s waiting is usually already calling the next company.

How does an employee know what to do next?

From the “Next move” list, with the most urgent cases always on top. At each stage there’s a short call script, so they don’t have to remember what to ask. That way a new person becomes independent faster, because how to run a call is stored in the system, not in your best salesperson’s head.

Does it work on a phone?

Yes. You can work in a browser on your computer or in the app on your phone, where you also get notifications. Check a case between meetings without going back to the office.

For the owner

Will I find out why clients walk away?

Yes, even with names. When a case closes, the reason for dropping out is recorded. Every week you get a summary with a ready takeaway, for example “3 people dropped out because of the lead time”. Then you know what to fix, not just how many sales were lost.

I don’t like reports. Do I have to analyze them?

No. In “Results” you can click any number and see the specific cases behind it. No pivot tables, no guessing. Each inquiry also records its source, so you see right away which channel brings in clients.

Getting started and data

How long does implementation take?

One day. It’s the first day of the pilot. You start with a ready set of stages that we adapt to your company. You don’t have to design the process from scratch.

What happens to my data if I leave?

Your data belongs to you and you can export it at any time.

How much does it cost?

You start with a free consultation. The pilot is a separate service. Its cost depends on the size of your team and the plan being tested, and it already includes a flat fee for travel to your office. We’ll work it out at the consultation. After the pilot you choose the Start plan (99 PLN) or Growth (179 PLN) per seat per month, excluding VAT, with annual billing; with monthly billing it’s 119 PLN and 219 PLN. The first 10 companies get the Growth founding price: 149 PLN, guaranteed for 12 months. See pricing.

Book a call.

Tell us what happens to a client today after the first call. We’ll get back to you to schedule the consultation and the pilot.

Prefer to write? kontakt@purescope.pl

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